![]() ![]() ![]() To help cover things up, they hire people to create false reviews on Amazon, Yelp, and other locations (who don’t know any better) to try and coverup their dishonest and unethical business practices. They reassure you that your product has shipped, and reassure Amazon they same thing by providing the secondary shipping companies shipper information with tracking information, which is only partly legitimate and allows them to circumvent the laws in most cases. In extreme cases this allows the China drop shipper and the shipping company to sit on your order for weeks to months earning interest on your money before the purchase is even made with the China manufacture, in the meantime, it locks up your money with them and allows them to place larger bulk purchases with the Chinese manufacture (pretty ingenious). Newgistics can even shop your product is in transit, but in reality, they don’t even have your product, since your product hasn’t even left China. The seller immediately has a shipping label created with Newgistics or another secondary shipping company (this is the front company that helps them hide where the product is actually coming from). The following is how these places function and why it takes forever to receive your shipment:įirst, you place an order through a seller on Amazon or another source, the seller is reality a drop shipper that resells products from China, but to hide this they have a business address in the United States or Europe. There is strong evidence that this is yet another front company for shipments coming from China. I will review Newgistics on every platform possible so that other companies and small business owners think twice before using them as a delivery service.įront company for China shipments. Ticked is not even the word to describe how mad this has made me. I hate this company Newgistics, will never use them, and will not do business with a company that does. It’s freaking Christmas, I ordered on time, they have done wrong, so they need to do right. I don’t care if it’s crediting the order, resending it with a better company, paying out of pocket for next day air. And being self employed myself, you make it right with your customer. For being a larger chain and with many people shopping online, you’d think they would use reputable delivery systems. I can understand if I was complaining that this was a 7 day delivery instead of 5 but it’s been 26 days! And they sent part of the order via FedEx and that was delivered on December 1st, so why using two companies makes no sense. First correspondence they said they would resend the items lost and that was on the 11th, then on the 17th they responded that since it “moved” on the 15th it’s not considered “lost” and can’t do anything. It was sitting in Indiana on November 30th and is supposedly in Kentucky on December 15th! I’m in IOWA! I’ve contacted Abercrombie on 2 occasions via customer chat and now sent an email asking about my packages and no sort of relief in site. I placed this order on November 25th and still haven’t received it. Newgistics is a joke! I ordered from Abercrombie will before the Christmas delivery deadline which was December 4th. To explore the best carriers, check our guide:Ĭhoose the Right Shipping Carrier Review Now Contact form on their website automatically redirects to Pitney Bowes.National fulfillment network boasts over 1.2 million square feet of warehouse space.Potential customers should still be wary of the large amount of negative reviews.Rated a top 3PL three years in a row by Multichannel Merchant.Standard fulfillment services such as kitting, pick and pack, warehousing and more.In addition to verifying contents, they can either refurbish items, dispose, resell, donate or liquidate.When customers send a package back, Newgistics intercepts it at one of their many regional facilities.“SmartLabel+” barcode technology streamlines the returns process.Proprietary “ncommerce” solution integrates with all marketplaces on a single platform.Some customers say they couldn’t get ahold of anyone at all! With all of the bad juju out there on this company, we think you’re better off shipping with USPS directly…especially if your E-commerce business can still handle in-house fulfillment. Another common complaint is that customer service is extremely difficult to get ahold of. Scores of aggravated customers lament that their packages have gotten lost in transit after Newgistics drops them off USPS sorting facilities for last mile delivery. However, their real strength seems to lie in customer returns processing rather than business to consumer (B2C) delivery. Newgistics offers discounted shipping rates and standard fulfillment services like kitting, pick and pack, warehousing and more. A recently acquired division of Pitney Bowes, Newgistics is a third-party logistics provider and order fulfillment company for E-commerce businesses. ![]()
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